I know this is just a little blog that not a lot of people read, but one of the things that makes the internet great is that regular people can speak out about the problems they’re having. In this case, I’ve been having a problem with a Sony Bravia TV (KDL-40V4100) that was purchased in late 2008. I went through what exactly was wrong with the set (do they even still call them sets?) in a post last month.
Since then, I’ve had the cable company come out and they told me it wasn’t the signal, which I had already figured because the cable works fine on our little TV perched above the big one (which feels very white trash). Last week I was able to get an electronics repairman to come out and give it a look. After explaining to him what was wrong, he said he’d have to go back to his shop and do some research for pricing. He called me back and told me that the tuner board–the source of the problem–was pretty pricey and the whole thing with installation and all that would be $460. That’s on top of the $120 I paid for him to come out to my house to give it a look (I did the house call route because the TV’s too damn big to wield on my own and the hours are a little wonky so the missus can’t get home in time from work to help me).
Anyway, with that information in hand, I decided to call Sony up today to see if they could do anything. I understand that it’s past warranty, but I thought they might do something to help considering this very expensive television stopped working after less than two years. That doesn’t seem right does it? Well, after getting passed around I was basically told that, since I didn’t have the extended warranty (a gamble at best that I apparently should have taken) and you really can’t tell what’s going to happen with electronics once they’re sold, there’s nothing they could do.
Well, here’s what I can do: tell you about my poor experience and never buy a Sony product again. I can also at least attempt to harness the power of the internet to let other people know what kind of shoddy merchandise these people pass off as high quality and the lack of customer service. I can guarantee that my family and I would have spent far more money on Sony products than it would have cost to fix this problem. $460 from a big company like that to fix a defective product seems like pretty small potatoes compared to a lifetime of buying TVs, stereos, DVD players and whatever else might get invented in the coming years.
So, in the end, pardon my French, but fuck Sony. I’ll get this TV fixed now because I can’t afford a new one, but when the time comes for another TV? You can damn well bet that it won’t be a Sony.